SHIPPING POLICY

Thank you for shopping with FINDSY. We are committed to getting your order to you as quickly and smoothly as possible.

ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment has been successfully received.

Please note that processing times may be longer during holidays, promotional events, product launches, or periods of unusually high order volume.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

SHIPPING TIMES

Our current estimated delivery timeframe is:

• United States: 7–10 days

Please note that these are estimated delivery times and are not guaranteed.

Actual delivery times may vary depending on the shipping carrier, weather conditions, national holidays, customs processing where applicable, unusually high shipping volumes, or other circumstances outside of our reasonable control.

SHIPPING COSTS

Shipping costs, if applicable, are calculated and displayed at checkout before you complete your purchase.

From time to time, FINDSY may offer free shipping promotions, free shipping on selected products, or free shipping on selected bundles.

Any applicable shipping offer will be displayed on the website or during checkout.

TRACKING YOUR ORDER

Once your order has shipped, you will receive a confirmation email containing your tracking information where tracking is available.

Please allow up to 48 hours after dispatch for tracking information to become active or begin showing movement.

Tracking updates are provided by the shipping carrier and may occasionally take time to refresh.

SHIPPING DELAYS

While we make every reasonable effort to help orders arrive within the estimated delivery timeframe, delays may occur due to circumstances outside of our control, including:

• Weather conditions.
• Carrier delays.
• High shipping volumes.
• National holidays.
• Customs inspections where applicable.
• Transportation disruptions.
• Other unforeseen events.

We appreciate your patience if an unexpected delay occurs.

If your order appears significantly delayed, please contact us through our Contact Us page and include your order number.

INCORRECT SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice that you entered an incorrect or incomplete address, please contact us as soon as possible.

We will do our best to update the shipping information before the order has been processed or shipped.

Once an order has entered fulfilment or has already been shipped, we cannot guarantee that the address can be changed or that the package can be redirected.

FINDSY is not responsible for delivery issues caused by incorrect or incomplete shipping information provided by the customer, except where otherwise required by applicable law.

FAILED OR RETURNED DELIVERIES

If a package cannot be delivered because of an incorrect or incomplete address, repeated failed delivery attempts, refusal of delivery, or another issue outside of our control, the package may be returned to the sender or carrier facility.

If this happens, please contact us so we can review the available options.

Additional shipping charges may apply if an order needs to be shipped again for reasons caused by incorrect customer information or failed delivery attempts.

LOST PACKAGES

If your tracking information has not updated for an extended period or you believe your package may be lost, please contact us through our Contact Us page.

Please include your order number and any available tracking information.

We may ask you to allow reasonable time for the shipping carrier to complete its investigation before an order is considered lost.

If a shipment is confirmed as lost, we will review the appropriate next step based on the circumstances.

PACKAGES MARKED AS DELIVERED

If your tracking information indicates that your package has been delivered but you cannot locate it, please first:

• Check around the delivery location.
• Check any safe places where the carrier may have left the package.
• Ask household members.
• Check with neighbors where appropriate.
• Contact the shipping carrier for additional delivery information.

If you are still unable to locate your package, please contact us and include your order number and tracking information so we can review the situation.

DAMAGED PACKAGES

If your School Years Memory Keeper or another FINDSY product arrives damaged, please contact us within 7 days of delivery.

Please include:

• Your order number.
• A brief description of the issue.
• Clear photos showing the product.
• Clear photos of the packaging where relevant.

We will review your claim and provide an appropriate resolution where applicable in accordance with our Return & Refund Policy.

MULTIPLE-ITEM ORDERS

If you order more than one FINDSY product or Memory Keeper, items may occasionally arrive together or separately depending on how the order is fulfilled.

If your order is split into more than one shipment, additional tracking information may be provided where available.

Receiving one part of an order does not necessarily mean the remaining items have been lost.

INTERNATIONAL SHIPPING

At this time, FINDSY primarily ships to customers within the United States.

If international shipping becomes available, eligible countries or regions will be displayed during checkout.

International orders, where available, may be subject to customs duties, import taxes, processing fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, any such charges are the responsibility of the recipient.

DELIVERY ESTIMATES

Any shipping or delivery dates displayed on our website are estimates only.

They should not be interpreted as guaranteed arrival dates unless we specifically state otherwise.

We recommend allowing additional time when ordering around major holidays or other periods when shipping networks may experience increased demand.

CONTACT US

If you have any questions regarding shipping or your order, please contact our customer support team through our Contact Us page.

If your inquiry relates to an existing order, please include:

• Your order number.
• The email address used when placing the order.
• A brief explanation of what you need help with.

This helps us identify the relevant order and assist you more efficiently